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NATIONAL VETERINARY EDUCATION ASSOCIATION

  Providing Veterinary Continuing Education for Veterinarians Worldwide

 

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Society of Internet Doctors

 

Tired of boring lectures that just repeat the same old rhetoric about "team players", "positive self image", and all that other stuff that doesn't work in the real world? 

 

Then this is the Veterinary Seminar for you! 

 

 

We won't just "talk" about veterinary practice management - we'll demonstrate how it works!  "P.M.S. - Practice Management Stress" is our most popular program in our seminar series.  This interactive seminar will show you real veterinary practices that have solved their management problems, without investing a fortune in new technology or expensive management companies.  You'll learn how to use the technology you already have more effectively, and learn simple personnel management techniques to screen and evaluate your staff in order to create a stress free environment where you can work and run your practice with greater ease and efficiency.

 

 

 

 

 

 

 

 

Society of Internet Doctors

 

 

We'll talk about the REAL challenges you face as a veterinary practice owner or manager, in an atmosphere of free expression and candid discussion regarding problems and pitfalls that exist within your practice. 

 

You'll learn valuable techniques in managing personnel, including how to use the innovative "HALF THE STAFF" system to maximize efficiency while cutting costs, and how to implement interactive technologies that will solve many of the everyday problems you face in your practice.

 

 

You're not crazy . . .there really is a way to fix your practice!

 

 

 

 

 

 

Society of Internet Doctors

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Does your staff have problems walking & chewing gum at the same time? 

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Is tardiness & absenteeism a constant problem?

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Are you hiring 3 part-time employees to try to fill one full-time position?

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Are your employees doing their job, or are they just doing time? 

 

We'll discuss how to identify the source of these problems, how to deal with them, and how to avoid them in the future.  Learn how to hire the right person for the right job utilizing new and innovative hiring techniques like the "Half-the-Staff Employee Evaluation" personnel management system.

 

Learn how you can improve your practice by implementing simple, affordable

staffing techniques to transform your practice and your life!

 

 

 

 

 

 

Society of Internet Doctors

 

When you attend one of our  "P.M.S. - Practice Management Stress" seminars, you'll receive a portfolio of invaluable sample personnel forms, employee evaluation assessments, personality profile tests, and a CD to take home with you, so that you can print out and customize these forms to fit your practice needs.  You'll also be taken through each step of the personnel interview process, and be taught basic techniques that can be applied to any size practice, which can solve most of your front office and back office staff problems based on proven methods of corporate, medical and technological management systems that actually work.

 

Learn how corporations like MicroSoft, Google and U.P.S. manage their personnel, why these companies have such low employee turnover, and how to apply these common sense approaches to staffing, that you can implement in your own veterinary practice.

 

 

 

 

 

 

 

Society of Internet Doctors

 

Are you being held hostage by non-performing employees?  Are you afraid that if you fire them, you won't be able to find anyone to replace them?  Is your veterinary practice paralyzed because you can't motivate your staff to do their job?

 

Find out how to cover your assets while replacing your staff with competent professionals.  You'll learn the right way to terminate an employee and how to motivate those employees who aren't performing up to their capabilities.  You'll also learn how to assess your own practice to see if you are over-staffed or under-staffed and the economic ramifications of changing your approach to staffing.

 

New cutting-edge technologies and innovative out-sourcing resources can solve many of the day-to-day constant irritations that are holding back the growth of your practice.  You will also learn how to create a more productive work place environment that is healthier and happier for both doctors and employees.

 

 

 

 

 

 

 

 

Society of Internet Doctors

 

 

He's owned the practice for 30 years . . . he's a wonderful doctor . . . his patients adore him - and he still thinks "SPAM" is canned lunch meat How do you drag the older doctor into the 21st century?

 

 

 

Many older doctors (and some not so old) don't realize that the Internet is changing the practice of Veterinary medicine as they know it.  We'll teach you how to break it to him gently, and how to brief him about the potential threat to the continued success of his practice from alternative veterinary services offered on the Internet that can cut him out of the loop when it comes to providing basic pet health care.

(He'll thank you . . . . eventually!)

 

 

 

 

Society of Internet Doctors

 

 

Are you a "virtual prisoner" of your techno-nerd I.T. expert?  Do you even know what an "I.T." is?  Are you intimidated by modern technology?  Are you too embarrassed to even ask a question, because your computer tech makes you feel stupid?

 

Computer technology is not really complicated - it's just that the terminology is foreign to us.  Learning about technology is like learning how to order food in an Italian restaurant.  Once you learn how to pronounce "Lasagna", it no longer seems too complicated to enjoy!  Don't let the nerds over-complicate what is no more technical than dialing a telephone.  We'll demystify the world of technology so that you can match wits with your in-house I.T. -- even if he is the owner's son!

 

 

 

 

 

 

 

Society of Internet Doctors

 

How does Internet Prescription Fulfillment work?  Can this possibly be legal?  How are they getting away with it?  Why do your patients need you, if they can get their medications online without a prescription?  If you think your practice isn't being damaged by Internet prescription fulfillment websites like Pet Meds, Healthy Pet Rx, and hundreds of others, then you need a serious reality check!  Don't be naive and think your clients are going to tell you when they get their pet's medication from another supplier who is faster, cheaper, and open 24-7.  Learn how to fill your own prescriptions online and protect your patient base from turning to cheaper and easier alternative sources for pet prescriptions.

 

 

 

 

 

 

 

 

 

 

Society of Internet Doctors

 

Do your clients have to schedule an appointment during office hours?  If they call at night or on Sunday, do they reach an answering service?  What if they could schedule an appointment 24-7 when THEY want to, instead of when your staff happens to be available?  See how your clients can schedule an appointment online in REAL TIME.  The Interactive Appointment Book is not just an E-mail request for an appointment at a time you probably don't have available anyway, but an actual appointment with a specific doctor, or your pet groomer, for any service your client wants.  They can schedule a real appointment in real time, outside normal business hours.  The Interactive Appointment Book will become as standard as ATM's very soon, so you need to find out how it works NOW before your competition does - or already has!

 

 

 

 

 

 

 

 

 

Society of Internet Doctors

 

What is "Online Diagnostics" and how does it work?  Is this a threat to the traditional veterinary office visit?  Wake up and smell the cyberspace!

 

If you could get a diagnosis of your pet's problem for only $9.95 without ever leaving the house, would you?  There are plenty of people who would.  Online Diagnostics is a website where you can fill out a questionnaire about your pet's symptoms, then with the simple click of your mouse, you'll get a profile of possible ailments and treatment plans.  No examination - no office visit - no sweat.  Disturbing?  You bet!  Find out how to combat this kind of cyber assault on the traditional office visit.

 

 

 

 

 

 

 

Society of Internet Doctors

 

The traditional office visit has always been the staple of your client base unless you specialize in emergency medicine.  And cameras use to require film!  The Internet is going to impact your practice procedures and you need to learn how to adapt to those changes before you end up with an empty waiting room.  We'll show you a live "Virtual Office Visit" and explain how it works, how to charge for it, and when to use it.  Find out why you need to offer this service to your clients before they choose other online options which are available for diagnosing and treating their pet's health care problems that offer them an alternative to bringing their pet to your clinic.

 

 

 

 

 

 

 

 

 

 

 

 

Society of Internet Doctors

 

The Veterinary Website - It's not a toy, it's a necessity in today's world of Internet communications.  If your veterinary practice doesn't have a website yet, you're already losing business.  Without a website, you're INVISIBLE on the Internet, which is replacing traditional information and advertising sources like the Yellow Pages and print media.  The fact is, you've already waited too long if your clinic isn't online yet.  We'll show you a fast and affordable quick fix to get your practice on the Internet before you get left behind on the information highway.  If you already have a website, we'll show you how to make it more effective and how to use it to generate revenue and to grow your practice by reaching new clients.

 

 

 

 

 

Society of Internet Doctors

 

Don't trust your website to your teenage daughter's boyfriend, your brother-in law, or your cousin - the nerd.  Scoring over 10,000 on the video game "Resident Evil" doesn't qualify someone as a professional website designer.  Picking the right veterinary website designer is one of the most important decisions you will ever make in managing your practice.  Your website is your "virtual clinic" and should be able to offer many of the same services online as you offer at your brick-front. 

 

 

 

 

 

 

 

 

Society of Internet Doctors

 

We'll show you the components of proper website form and function and what makes a successful veterinary website.  You'll take an online tour of actual veterinary websites where you'll see the good, the bad and the ugly. 

 

Don't get scammed!  Websites don't have to cost a fortune.  Learn how to get what you pay for, and how to keep from getting ripped off by hosting companies and Internet merchant account fraud schemes like Total Merchant Services and others.  Find out what people are saying on the Internet about YOUR veterinary practice and its doctors, perhaps without your knowledge or consent.  Learn what your rights are and how to protect yourself and your business from identity theft.

 

 

 

 

 

 

Society of Internet Doctors

 

Once you have your website online, you can't just lay around and hope people will find you on the Internet.  Learn what determines the best search engine placement, how search engines "spider" your website, and how to promote your practice using technology like monthly E-cards to your clients instead of spending money on postage, printing, and mailers that go straight into the trash can.

 

Take a look at E-mails your clients are already receiving from your competitors and find out how you can get in the game.  See why just having a website won't help your practice.  Find out what it takes to make your website worth its weight in gold and in profits!

 

 

 

 

 

 

 

 

 

 

Society of Internet Doctors

 

You just finished paying for your veterinary software system, and now you realize it's already outdated.  You've spent a fortune on upgrading your office systems but you just can't keep up with the rate at which technology is changing.  What can you do? 

 

You don't need to invest in more software. You need to learn how to use the technology you have more efficiently.  Find out how to keep up with ever evolving technology without investing more money in office systems that will be outdated in just a few years.

 

 

 

 

 

 

 

 

 

If you're tired of suffering from PMS: (Practice Management Stress)?

 

Then join us for this essential Seminar to find out how to identify the problems and implement the resources you need to eliminate PMS from your clinic.

 

Review the complete Lecture Outline below to see the subjects we'll be covering in this one-day Seminar that will answer your questions and show you solutions.

 

 

 

Seminar Hours: 9:00 am ~ 5:00 pm

 

Session One: 9:00 a.m.  "Practice Management Makeover"

2 Hours: Presented by Prof. Kendra Ryan

Personnel Pitfalls & Solutions 

bulletDumb & Dumber
bullet Your Receptionist – Are you putting your best face forward?
bullet Why the “Team Player” concept doesn’t work – It’s a Veterinary practice, not a baseball game!
bulletWages - Are you getting your money's worth?
bulletAre your employees doing their job, or are they just doing time?

 

Practice Management Tricks of the Trade

 

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Battered Boss Syndrome -- How do you take back control of your staff?

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"Half the Staff" protocols and practice techniques (Interactive presentation)

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Interviewing techniques that give you a comprehensive profile of potential employees BEFORE your hire them

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Employee Evaluations: Placing the burden of proof on the employee

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Multi-tasking: How many veterinary receptionists does it take to screw in a light bulb?

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Social Skills: An impressive resumé isn't enough to ensure job performance

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Personality profiling potential employees - will that new employee be the right "fit" for your practice?

 

 

Session Two: 11:00 a.m.  "Integrating Technique Into Practice"

1 Hour: Presented by Dr. Ronald Camp

 

Expanding Your Practice By Offering Expanded Services

 

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Treatment protocols

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Fee Schedules & Fee Splitting: A winning formula

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Alternative Therapies: Working together is more profitable

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Virtual Office Visits - The solution for Mobile Practitioners

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The Expanded Role of the Veterinary Technician

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Internet pet Rx fulfillment & online diagnostics: If all this is legal, where does that leave you?

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Working within your state's Veterinary Practice Acts

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The future of private practice Veterinarians in the face of franchised pet care

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Will you lose your client base to "Walmart" ?

 

 

12:00 Noon: LUNCHEON BUFFET provided by

the National Veterinary Education Association

 

 

Session Three: 1:00 p.m.  "Marketing Your Practice to New Clients Through Affordable Technology"

1 Hour: Presented by Dr. Ronald Camp

 

Growing Your Practice & Enhancing Your Professional Reputation

 

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The Interactive Appointment Book - the solution to your front desk chaos

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Presenting yourself as a Professional: People hear what they see!

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The "Virtual Office Visit" & how it will revolutionize your practice: Live Demonstration

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Online Diagnostics: It's legal and potentially deadly

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Pet Food Poisoning and Liability Lawsuits

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Alternative treatment affiliations - profitable coexistence

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The Online Veterinary Registry - What Europe can teach America

 

 

Session Four: 2:00 p.m.  "How Internet Technology Is Affecting Your Practice"

1 Hour: Presented by Prof. Kendra Ryan

Understanding How To Use Internet Technology In Your Practice 

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^5 ! OMG is that guy SorG B4 I faint - LOL . . . I'll T+ & hope he's Y!  CUL8R - CM :)

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 If you are unable to decode the message above, your REALLY need to attend this Seminar!

bulletSecrets of Search Engine Placement
bullet Computer software, technology & intimidation – Don’t let the “nerds” make you feel stupid
bullet You don’t have to know how to build a television set to watch HBO – Advanced technology made simple
bullet Veterinary software – What the Salesman didn’t tell you about the "money pit"
bullet The "YOU TUBE" Law of Diminishing Returns: Having an effective online presence is as important as having a phone in your office
bullet Re-thinking how you’ll do business in the 21st century –  Are you ready for the future?
bullet “I thought SPAM was a lunchmeat?” ~ Teaching the older doctor about new technology

 

 

Session Five: 3:00 p.m.  "Bringing Your Practice Into the 21st Century"

1 Hour: Presented by Prof. Kendra Ryan

What You Don’t Know About Internet Technology Is Costing You Business

bullet Business 101 - What they didn’t teach you at Veterinary college
bullet"You Tube" and Your Practice - What are people saying about YOU on the Internet?
bullet ISP, URL, HTML, http://, Meta Tags, .COM, Search Engines, Blogging – What does it all mean?
bullet Public Perception: If your website doesn't "rock", then your clinic must not be state-of-the-art  (See the Polls)
bullet Internet Prescription Fulfillment and the Law – How does it work, and what you need to know to protect your clients and yourself
bullet"FREE" Websites and Other Internet Scams to Avoid
bullet The Components of a Successful Veterinary Website: Effectively showcasing your practice online
bullet Proper website form & function: Take a look at the good, the bad & the ugly (Online tour of real websites)
bullet Don’t spend more money on technology – learn how to outsource for a fraction of the cost of new software

 

 

Session Six: 4:00 p.m.  "How to Minimize Practice Management Stress"

1 Hour: Presented by Prof. Kendra Ryan

Establishing “Chain of Command

bullet Who’s really in charge at your office?
bullet Co-dependency – Recipe for disaster
bullet Certification vs. Experience – Veterinary technicians & assistants
bullet Staff evaluations – how to accurately rate your employees’ performance
bulletUnemployment Insurance & Wrongful Termination -- Always cover your backside
bullet Lead . . . Don’t Follow

 

 

 

Join us in the following cities for this informative & fun filled Seminar

 

10/14/07    Newport Beach, CA - Holiday Inn  (Sorry - no seats left)

    

10/21/07    Simi Valley, CA - Holiday Inn 

 

10/28/07    Anaheim, CA - Holiday Inn Anaheim Resort  

**CANCELLED DUE TO FIRES - Will Reschedule for January, 2008      

 

11/04/07   Santa Monica, CA - Doubletree Suites  (Sorry - no seats left)

 

11/11/07   Woodland Hills, CA - Holiday Inn  (Sorry - no seats left)

 

11/18/07   Pasadena, CA - Marriott Courtyard  (Sorry - no seats left)

 

12/02/07   San Diego, CA - Holiday Inn

**CANCELLED DUE TO FIRES - Will Reschedule for January, 2008      

 

12/09/07     Sacramento, CA Holiday Inn

 

12/16/07     San Francisco, CA - Holiday Inn

 

 

     CLICK HERE to Register Online

 

 

Veterinary Seminars Meet Our Speakers Veterinary Affiliates Continuing Education In The News Our Special Friends

 

 

 

 

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